Terms and Conditions

We reserve the right to make changes, additions and modifications to these Terms and Conditions at any time without notice. By further visiting our website, you acknowledge to have fully read, understood and accepted our Terms and Conditions.

Bookings and Treatments

Deposit, Rescheduling and Cancellation Policy (Consultation Bookings)

All appointments at Fierce Aesthetics require payment of a deposit at the time of your booking. A booking will not be made without a deposit. Payment of the deposit can be made over the phone with a credit card, via the payment link or via bank transfer (bank details provided on request).
The deposit is held on your account to secure your booking and is redeemable off future treatment costs. The deposit will be refunded if no treatment has been selected after attending the consult at the scheduled time. However, the deposit is non-refundable if the consultation is unattended (zoom and face-to-face consults).
We allow free-of-charge cancellation and re-schedule for up to 48 hours before your booking. However, if your booking was made within less than 48 hours, the deposit will be non-refundable if cancellation or no-show; if you want to reschedule your booking with less than 48 hours' notice, we request another deposit to be paid, both deposit payments will be recorded as store credits to offset future treatments but non-refundable in this case.
In cases of illness, you can apply for special consideration with supporting medical documentation. However, waiver of fees and surcharges will not be guaranteed. Please note medical certificate must be provided via email within 7 days of your missed session.
It is important to confirm your upcoming booking, we will send reminder messages via text, call or email, and you are required to respond accordingly with a confirmation. If your booking has not been confirmed 48 hours before the booking time, your spot might be deleted and re-opened to other clients and the deposit paid will be non-refundable. (*Deposit will be non-refundable if the booking was made within less than 48 hours despite whether the appointment was confirmed or not).

Deposit, Reschedule and Cancellation Policy (Treatment Bookings)

Your treatment bookings are usually arranged right after attending the consultation and finalising the payment. You can also call or email us to make a booking if you have pre-paid treatments.
We allow free-of-charge cancellation and re-schedule for up to 48 hrs before your treatment booking time.
If you want to reschedule your treatment booking in less than 48 hour's notice, we request a $50 rescheduling/cancellation fee to be paid to compensate for the occupied spot, it will be non-refundable in this case. We will assist you in rescheduling once the $50 reschedule fee has been paid.
In the case that you have pre-paid treatments, deposits or store credits with us, we will deduct a session of pre-paid treatments or $50 from the deposits or store credits if we are unable to collect the $50 rescheduling/cancellation fee from you.

Refund Policy

As there is no guarantee with skin or body treatments. it is important that the clients understand that procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and/or service has been provided, and it is therefore not possible for Fierce Aesthetics or the consulting doctor/practitioner/ beauty therapists to refund Treatment Fees. Our no change-of-mind-refund policy also applies to all treatments, PRP and mono thread treatments. We do not offer refunds due to a change of mind. This is non-negotiable. Fierce Aesthetics will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the effects of any treatment performed.

We understand that life can take unexpected turns, including relocation and financial difficulties. While we sympathise with the changes you may encounter, please be aware that we are unable to offer refunds in the event of a client relocating or experiencing financial difficulties. We encourage our valued clients to consider their current and foreseeable living circumstances before committing to a purchase of our treatments or services.

If you become pregnant before or during your treatment course, please inform us and provide a doctor’s certificate confirming your pregnancy. We offer the option to convert the remaining sessions into store credits. These credits can be used for pregnancy-safe treatments or products. Alternatively, you may choose to postpone the remaining sessions until after childbirth. Please note, that while accommodations for pregnancy are provided, refunds for the unused portion of treatments due to pregnancy are not available.

Refund Policy (Cosmetic Injectable Treatments)

Clients are required to attend a consultation with our registered medical practitioners prior to receiving cosmetic injectable treatments. We will obtain your written consent for the proposed treatments. The prescription will be issued after you have received all of the necessary information and our medical practitioners have determined that the proposed treatment is appropriate for you.

Please note that , injectable treatments include anti-wrinkle, dermal filler, bio-remodelling, fat dissolving and skin booster treatments, clients are required to attend a consultation with our medical practitioner. In the case that our medical practitioner has a reason to believe that the proposed treatment is not suitable for you, your pre-ordered treatment will be cancelled, you may choose to transfer the payment to store credit or obtain a refund. In the case that you decide not to receive the injectable treatments after receiving all of the necessary information during the consultation, your treatment will be cancelled and you may choose to transfer the payment to store credit or obtain a refund. All orders will be valid for 12 months from the purchase date if not specifically mentioned.

Store Credit

Store credits are issued by Fierce Aesthetics and are redeemable only at Fierce Aesthetics clinics. They are not redeemable for cash or any other form of credit.
Validity: Store credits are valid for 12 months from the date of issue, after which they will expire and cannot be renewed, reinstated, or refunded.
Usage: Store credits can be used as an alternative payment method for purchasing any treatments or products offered by Fierce Aesthetics, subject to availability.
Non-transferable: Store credits are non-transferable, non-refundable, and cannot be exchanged for cash or any other form of credit.
Minimum Value: The value of the store credit must be equal to or greater than the price of the desired treatment or product at the time of purchase.
Treatment Eligibility and Consultation Requirement: While store credits can be used on all available treatments and packages, it is imperative to determine if you are a suitable candidate for certain treatments, such as cosmetic injections. Prior to any treatments, you are required to: 1. Attend a consultation with our medical professional. 2. Obtain the necessary prescription from our doctor. This process ensures your safety and adherence to relevant regulations. Should you be deemed ineligible for a specific injectable treatment, you may use the store credit for other non-injectable treatments. Alternatively, if no other treatments are found suitable, a refund will be provided.
Balance Inquiry: Customers can check the balance of their store credits by visiting Fierce Aesthetics clinics or inquiring in-store.
Combining Credits: Multiple store credits can be combined for a single purchase. However, store credits cannot be combined with other promotional offers or discounts unless explicitly stated.
Returns & Refunds: If a purchase made using store credit is returned, the refund will be issued back as store credit. No cash refunds will be provided for purchases made using store credit.
Changes to Terms: Fierce Aesthetics reserves the right to modify, amend, or discontinue the store credit terms and conditions without prior notice. Any changes will be posted on our website and will be effective immediately.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Victoria. Any disputes arising out of or in connection with the store credits shall be subject to the exclusive jurisdiction of the courts of Victoria.
Contact: For any queries regarding store credits, please contact our customer service team at c ontact@fierceaestheticsclinic.com.au

Copyright

The contents of our website are protected by copyright laws and other intellectual property rights. We are the owner of these rights. All product and company names and logos included on our website are the trademarks, service marks or trading names of their respective owners. You may download it from our website for the sole purpose of using it as an information resource. You can not modify, copy, reproduce, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text/web content, blogs, photos, videos, without our prior written consent. Unauthorised use of this website in any way may give rise to a claim for damages and/or be a criminal offence.

New Clients

Please ensure to arrive at least 10 minutes* prior to your appointment to fill out all relevant consultation forms.

If by chance you are running late, we really do appreciate a simple phone call to notify us. We sometimes may need to rearrange your appointment to avoid inconveniencing other patients.

Our team send a courtesy reminder SMS, 48 hours prior to your appointment with the time and day of your appointment. Please reply “YES” or “NO” or give us a call to reschedule. Please call the clinic at least 48 hours prior to your appointment if you need to reschedule, otherwise, our cancellation policy may apply.

Late Arrival

We will try to accommodate late arrivals up to 10 minutes after your scheduled treatment time, but you may be asked to wait, or your treatment may be cancelled or rescheduled in order to treat the next on-time client. For rescheduling and cancellation due to the late arrival, we will charge a $50 non-refundable fee or take off one session of your pre-purchased treatments.

Privacy Policy

We understand and respect all our patients' privacy and endeavour to keep your personal details private. We do not sell, disclose, trade, or give away any information we may have on any of our patients. Our servers employ industry-standard security protocols to protect the information contained on them from unauthorised access.

We collect information from you for the purposes of patient file creation, appointment scheduling. We do not disclose or make available any of your personal information to other parties.

Terms and Conditions

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